Welcome to HAIP, a sophisticated digital assistant platform developed by HooLooVoo, based in Belgrade, Serbia. These Terms of Service ("Terms") govern your use of our digital assistant tools, including any associated software, websites, and services (collectively, the "Services"). By accessing or using our Services, you acknowledge and accept these Terms, which, together with our Privacy Policy, constitute a legally binding agreement between you and HooLooVoo. Our commitment to data protection and privacy is demonstrated by our ISO 27001 certification.
By accessing or using our Services, you confirm your acceptance of these Terms and our Privacy Policy. If you do not agree with any part of these Agreements, you must immediately cease using our Services. We reserve the right to update or modify these Terms at any time. Continued use of the Services after any such changes constitutes your acceptance of the updated Terms.
HAIP is designed to integrate various large language models (LLMs) for the purpose of creating digital assistants tailored for specific tasks and processes. The Services are available in both free and subscription-based versions, offering different levels of functionality and support.
We strive to ensure the Services are available 24/7; however, we do not guarantee uninterrupted access. Scheduled maintenance or unforeseen issues may result in temporary service interruptions.
To access certain features of the Services, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to update such information to keep it accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Notify us immediately of any unauthorized use of your account.
Some features of HAIP require a subscription. By subscribing, you agree to pay the applicable subscription fees and any related charges. Subscription fees are billed in advance on a recurring basis and are non-refundable.
We reserve the right to modify subscription fees upon prior notice. If you do not agree to the fee change, you may cancel your subscription before the new fees take effect.
You agree not to engage in any of the following prohibited activities:
HooLooVoo retains all rights, titles, and interests in and to the Services, including all related intellectual property rights. This encompasses, but is not limited to, any patents, trademarks, trade secrets, copyrights, and related proprietary rights. You are hereby granted a limited, non-exclusive, non-transferable, and revocable license to utilize the Services solely for your internal business purposes, strictly prohibiting any modification, distribution, sublicensing, or creation of derivative works based on the Services or any of their components. Any unauthorized use of the Services or any attempt to reverse engineer or decompile any portion thereof is expressly forbidden.
You retain ownership of any content you submit to the Services. However, by submitting content, you grant us an irrevocable, royalty-free license to use such content solely for the purpose of providing the Services. We do not use your content to train or build models. We share the content you submit with the third-party model providers we use for providing the Services. To ensure security and privacy, any processed data will be encrypted post-session, in compliance with ISO 27001 standards.
You are responsible for ensuring that any content you submit complies with these Terms and applicable laws. We do not endorse any content submitted by users and disclaim any liability related to such content. We reserve the right to review, remove, or disable access to any content that violates these Terms or our policies.
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. As an ISO 27001 certified company, we adhere to stringent information security standards to safeguard your data.
We implement reasonable security measures to protect your data; however, we cannot guarantee absolute security. You are responsible for safeguarding your account information.
Our Services may include links to third-party websites or services. We do not endorse or assume responsibility for any third-party websites, services, or content.
Your interactions with third-party services are governed by their respective terms and conditions. You are responsible for reviewing and complying with those terms.
To the fullest extent permitted by law, HooLooVoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.
The Services are provided "as is" without any warranties of any kind, either express or implied.
You agree to indemnify and hold harmless HooLooVoo, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Services or violation of these Terms.
We reserve the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Services.
We may suspend or terminate your access to the Services at any time, with or without cause or notice.
You may terminate your account at any time by following the instructions on our website. Upon termination, you must cease all use of the Services.
These Terms are governed by the laws of the Republic of Serbia. Any disputes arising from or related to these Terms or the Services will be resolved exclusively before the competent courts in Belgrade, Serbia.
Before initiating any legal action, you agree to attempt to resolve the dispute informally by contacting us at haip@hooloovoo.rs.
We may provide notices to you via email, regular mail, or postings on our website. You consent to receive electronic communications from us.
You must not use any device, software, or routine that interferes with the proper working of our service.
Introducing viruses, trojan horses, worms, or other malicious material is strictly prohibited.
You must not use any manual process to monitor or copy any of the material on our service without prior written consent.
Misuse, damage, interference, or service disruption, including creating or distributing unsolicited communication, is prohibited. You must not engage in activities that could compromise the security or functioning of the Services.
You are strictly prohibited from generating content that supports harassment, displays hatred, instigates or glorifies violence, or celebrates suffering or humiliation.
Creating or distributing code intended to damage, disrupt, or unauthorizedly access a computer system is prohibited.
Engaging in activities that pose physical harm risks, such as developing weapons, involvement in military activities, or influencing critical infrastructure, is prohibited.
Creating content that encourages hatred, harassment, or bullying, or that involves deceptive activities, scams, or phishing, is prohibited.
You may submit text, documents, or other materials to our Services for processing. By doing so, you represent that you have all necessary rights, licenses, and permissions to submit the content.
You agree not to include any sensitive, personally identifiable information in your submissions that is subject to specific regulations or laws.
All intellectual property rights in the Services are owned by HooLooVoo. You must not infringe or misappropriate these rights or those of any third party.
You agree to comply with applicable data protection laws and not to misuse, harm, interfere with, or disrupt our Services.
You must not attempt to bypass safety measures or deliberately push the model to behave against our policies.
HooLooVoo shall not be liable for any indirect damages arising from your use of the Services.
You must not use our services in a manner that could disable, overburden, damage, or impair them.
Attempting to gain unauthorized access to our service or related servers is prohibited.
HooLooVoo may update these Terms of Service from time to time. We encourage you to periodically review this policy for any changes. If significant changes are made, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as sending you an email notification).
This document is written in English and Serbian language. In the event of any conflict between the English and Serbian versions, the English version shall prevail.
These Terms represent a comprehensive agreement between you and HooLooVoo regarding your use of HAIP. For any questions or concerns, please contact us at haip@hooloovoo.rs. Thank you for choosing HAIP! Our ISO 27001 certification underscores our commitment to maintaining the highest standards of information security and data protection. These terms are effective as of Oct 11, 2024.